Development of procedures for managing stakeholder engagement & training of employees

Client: Large mining and metals company, Forbes-100
Location: Russia

Project: Updating the Client's stakeholder engagement regulating documents in accordance with the international standards (IRMA, ICMM, etc) requirements
Purpose: to create an effective and unified management system for external stakeholder engagement, defining requirements, procedures, deadlines and responsibilities for certain aspects of the process.
ENSOR approach:
The steps taken by the ENSOR experts in carrying out the tasks consisted of the following:

  • Updating the Stakeholder engagement corporate Policy to clarify applicable standards and requirements, the Company and its divisions´ obligations and the approach to managing the engagement process;
  • Developing of Manual for the preparation and implementation of the Stakeholder engagement Plan;
  • Updating the Stakeholder registry template and developing manuals for completing it, including identification and analysis of stakeholders;
  • Developing of a Consultation Guide describing the requirements and approach to conducting consultations in accordance with international standards;
  • Preparing of recommendations on updating Company internal documents at the corporate level and at the production units’ level to take into consideration the stakeholder engagement requirements;
  • Conducting training on updated documents and processes for Company employees

  • A series of interviews with Company representatives was conducted to discuss the approach, structure and content of the documents;
  • Internal documents have been prepared to manage the stakeholder engagement process;
  • The Company stakeholder engagement specialists were trained on the application of the developed documents, the requirements and approaches of international standards
9.Social performance and human rights 6.Environmental and Social Management Systems 11.Trainings on environmental, health, safety and sustainability topics 7. ESG and Sustainability